Running a post-market study is complex. For Sonex Health, the challenge was generating clinical data across three studies and 33 sites with limited research experience – all under tight timelines.

The challenge was compounded when their payment vendor started failing. Prepaid cards expired, redemptions broke, and there was no clear path to resolution. With a participant population averaging 60 years old (and reaching up to 90), Sonex needed a payment solution that met people where they were, not one that added friction.

By integrating Viedoc's ePRO with Mural Link, Sonex rebuilt their approach: streamlined workflows, automated reminders, and digital payments participants could actually access. The result: 98% visit compliance across 1,300+ participants, 85% completing visits after a single reminder, and over 97% claiming payments within 24 hours. When the systems work together and the experience is simple, people show up.

Read the full case study here: https://www.viedoc.com/case-studies/sonex-health-achieves-98-percent-study-visit-compliance