Make participating in your clinical trial easier than ever.
Mural Link is the clinical research industry’s first participant management platform, designed to meet the needs of modern-day participants, help them enroll and remain in a trial, and reduce the administrative burden for sites.
& Reimbursements
Service
Messaging
Analytics
Clinical trials are challenging
Drop-out rates are high
15% to 40% of enrolled participants drop out of trials.
Recruitment is time consuming
91% of sites say they do not have adequate staff to perform recruitment activities.
Data integrity is low
85% of trials fail to retain enough patients to confirm medical efficacy.
Resources are lost
$600K - $8M is the cost of each day a drug is delayed getting to market.
The success of clinical trials depends on patient participation.
But patients and caregivers need reliable support first.
Being part of a trial is often nuanced and time-consuming. Archaic travel, antiquated payment processes and card fees are not only frustrating, but can also chip away at the reimbursement funds participants are owed.
This isn’t what you want for your participants, but you haven’t had a better choice. If we have the technology to make things better, we should. So we are.
Mural Link makes participation easy
Get paid however they want (with no hidden fees, ever).
Participants choose from a growing list of payment options, including PayPal, Venmo, Zelle, direct-to-account, and the industry's first and only fee-free prepaid card.
Travel with no out-of-pocket expense.
Participants can book their own transport via rideshare services right in the app, removing the need for cumbersome staff coordination and reimbursement.
Communicate and provide feedback easily.
With push notifications, in-app chat, and calendar syncing, participants always know what’s coming up next, how to prepare, and where to turn for help.
Share insights about their participant experience.
Participants have a voice to provide feedback and help us identify outlier experiences to proactively engage & remediate.
What this means for you:
Exceptional engagement
Boost compliance and retention with easier participant reimbursements, on-demand transportation, and seamless communication.
Streamlined operations
Improve efficiency by eliminating physical card inventories, receipts, ride coordination, and 1099s.
Real-time data
Make informed decisions with access to a real-time analytics dashboard, where you can view satisfaction across all sites at all times and course correct when you need to.
Better results
Happier patients + greater efficiency = stronger results and solutions that get to market faster.
What our customers are saying
Mural Link is the industry’s first patient management platform that makes trials easier for participants & more successful for stakeholders.
Disrupting the industry standard
Built by industry leaders with a renewed vision
In 2008, the founder of Mural Health invented the industry’s first participant payment technology, the ClinCard. Since then, technologies have evolved and the world has changed how it operates, but clinical trial technology has not adapted. To address this disparity, we built a new, integrated platform with expanded functionality to meet the needs of modern-day participants.
Our team members have led:
4,000+ Trials
75+ Countries
4M+ Participants
20M+ Payments