Frequently Asked Questions

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For Participants

What are my payment options?

You have a choice to be paid via Venmo, Paypal, Zelle, direct to debit card, check via mail, or direct to your bank account.

Are there any fees for using the mobile app?

Using the Mural Link app is 100% fee-free. ​By receiving your payments directly to your existing accounts (bank/credit/debit/digital) or by check, you will never have to pay ATM fees, idle fees, replacement card fees, monthly or balance removal fees. ​

No surprises. Like it should be.

For Sponsors and Sites

How long does it take to implement Mural Link?

Mural Link has been designed to support a streamlined implementation within 2 weeks from kickoff. This is a >60% improvement from other technologies.

What are micro incentive payments?

Micro incentive payments are payments that you can set up following events (such as participants filling out ePRO) to encourage continued participation in the trial as well as provision of feedback. These can be set up to automatically trigger after a patient has completed a specific task.

What security features does the Mural Link app have?

Stored data is fully encrypted in motion and while at rest. All data is stored in the country in which the participant’s site is located to automatically comply with local data privacy regulations.

Why don’t you have prepraid cards?

Instant issue prepaid debit cards present an increased risk of onsite and offsite fraud. A fully digital solution allows for a digital audit trail that identifies the individual who receives payment. Also, prepaid cards slow the process down because of production and distribution times.

How is patient data stored?

Stored data is fully encrypted in motion and while at rest. All data is stored in the country in which the patient’s site is located to automatically comply with local data privacy regulations.

How can I learn more/sign up?

Please reach out to us at Mural Health to set up your trial with our product. If you already have, then an invite should have been sent to you.

How long does it take for a payment to be processed?

Digital payments are mostly instantaneous (<30 mins) while checks will take a few days to reach participants depending on where they are based

Where is Mural Health available?

Mural Health is available worldwide

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